Shipping policy

At Central Nail & Beauty Supply, we are committed to providing a reliable and efficient shipping experience. We carefully prepare and package every order to ensure your professional nail, beauty, and spa products arrive safely.

Order Processing Time

Standard Processing Time: 1–2 Business Days

Orders are typically processed within 1–2 business days, excluding weekends and statutory holidays.

Processing includes order verification, product preparation, quality checks, and packaging before shipment.

Please note that processing time is separate from shipping and delivery time. During holidays, promotional events, or periods of high order volume, processing may take slightly longer.

Shipping & Delivery

We partner with trusted shipping carriers to provide secure and reliable delivery services across Canada and to eligible international destinations.

Our shipping partners include:

UPS
Canada Post
Purolator
DHL
FedEx

Shipping rates and available delivery options are calculated at checkout based on your shipping destination, package weight, and selected shipping service.

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number, allowing you to monitor your package throughout its journey.

Delivery estimates are provided by the shipping carrier and are not guaranteed unless expressly stated otherwise.

Important Shipping Information

We do not ship to P.O. Boxes. Please provide a valid residential or commercial street address.
Customers are responsible for ensuring their shipping information is accurate and complete before submitting an order.
Delivery delays may occasionally occur due to carrier disruptions, customs clearance, severe weather, peak shipping periods, or other circumstances beyond our reasonable control.
International orders may be subject to import duties, taxes, customs clearance charges, or brokerage fees, depending on the destination country's regulations and the shipping terms provided at checkout.

Shipping Delays & Lost Packages

We understand how important it is to receive your order on time. While we work with reliable shipping carriers, unexpected delays may occasionally occur.

Delayed Shipments

If your order has not arrived within the estimated delivery timeframe, we recommend checking your tracking information first.

Many shipping delays are temporary and resolve within a few additional business days.

If your tracking information has not updated for an extended period or your package appears to be significantly delayed, please contact our customer service team for assistance.

We will help investigate the shipment status with the carrier.

Lost Packages

If you believe your package has been lost during transit, please contact us with your order number and tracking information.

Our team will work with the shipping carrier to investigate and verify the shipment status.

For packages officially confirmed as lost during transit, we will issue a full refund to the original payment method.

Approved refunds will be processed within 3–5 business days following confirmation of the loss. Please note that your financial institution may require additional time to reflect the refund in your account.

Return to Sender (Undeliverable Packages)

Customers are responsible for providing accurate, complete, and up-to-date shipping information when placing an order.

If a package is returned to Central Nail & Beauty Supply due to circumstances attributable to the customer, including but not limited to:

Incorrect or incomplete shipping addresses.
Invalid or outdated address information.
Failure to collect a package from the designated pickup location.
Refusal of delivery without an approved return authorization.
Failure to provide information required for delivery or customs clearance.

The order may be eligible for store credit only, subject to inspection of the returned products and applicable consumer protection laws.

Store Credit Calculation

For eligible undeliverable orders, store credit will be calculated based on the original value of the returned merchandise, less applicable non-refundable costs incurred, including:

Original shipping charges.
Return shipping charges imposed by the carrier.
Customs duties and import taxes for international shipments.
Customs clearance and brokerage fees.
Other applicable carrier-imposed charges directly associated with the unsuccessful delivery and return.

The remaining eligible balance will be issued as store credit, which can be used toward a future purchase at Central Nail & Beauty Supply.

Please note:

Store credit does not expire.
Store credit cannot be redeemed for cash.
Items purchased using store credit, accessories, and products marked SALE or FINAL SALE are not eligible for change-of-mind returns or exchanges.
Exceptions may apply to incorrect, damaged, or defective products.

Policy Acknowledgement

By placing an order with Central Nail & Beauty Supply, you acknowledge that you have reviewed and understood our shipping and delivery terms, including processing times, shipping requirements, and procedures for delayed, lost, or undeliverable packages.

Nothing in this policy limits or overrides customers' rights under applicable consumer protection laws.