Refund policy

At Central Nail & Beauty Supply, we are committed to providing high-quality professional nail, beauty, and spa products. To ensure a smooth shopping experience, we encourage all customers to carefully review our return and exchange policy before placing an order.

PLEASE NOTE: ALL SALES ARE NON-REFUNDABLE, EXCEPT FOR APPROVED CLAIMS INVOLVING INCORRECT OR DEFECTIVE PRODUCTS.

Before You Purchase

We strongly recommend reviewing product descriptions, specifications, shades, and finishes before completing your purchase.

Please keep the following in mind:

Colour Variations: Actual product colours may vary slightly from those displayed on your screen due to lighting, photography, monitor settings, and device differences.
Product Names: Product names and shade descriptions are provided for identification purposes and may not precisely reflect the actual colour, finish, or characteristics of the product.
Professional-Use Products: Certain products are designed exclusively for trained beauty professionals and may require specialized knowledge, skills, or certification for safe and proper application.

Central Nail & Beauty Supply is not responsible for adverse reactions, improper application, or damage resulting from misuse or failure to follow manufacturer instructions.

If you have questions about a product, shade, finish, or its suitability for your needs, please contact our customer service team before purchasing. We are happy to assist you in making an informed decision.

Return & Exchange Policy

1. Final Sale Items

The following products are considered FINAL SALE and are not eligible for returns, exchanges, or refunds:

Sale, clearance, and markdown items.

Gel Polish and Nail Lacquer

Cuticle oils and massage oils.
Face masks and skincare products.
Fungal nail treatments.
Eyelashes and lash-related hygiene products.
Products that have been opened, used, tested, or altered.
Products without their original packaging or in an unsellable condition.

These restrictions help us maintain the highest standards of hygiene, safety, and product quality for our customers.

2. Returns & Exchanges for Eligible Products

We do NOT offer monetary refunds for change-of-mind purchases, incorrect colour selections, or products that do not meet personal preferences.

However, we may accept returns or exchanges for eligible products, subject to review and approval.

To qualify for a return or exchange:

Products must be completely unused, unopened, and in brand-new condition.
Products must be returned in their original packaging, including all accessories and components.
Items must be free from damage, alterations, or signs of use.
All returns must receive prior authorization from our customer service team.

Approved returns will be issued as store credit only. Refunds to the original payment method will not be provided for change-of-mind returns.

3. Return Shipping & Additional Charges

Customers are responsible for all shipping costs associated with approved returns or exchanges.

Please note:

Original shipping charges are non-refundable for change-of-mind returns.
Customers are responsible for return shipping costs.
Products must be securely packaged to prevent damage during transit.
Returns are subject to inspection upon arrival.
For international returns, any applicable customs duties, import taxes, brokerage fees, or other charges incurred by Central Nail & Beauty Supply may be deducted from the store credit amount.

Store credit will only be issued after the returned products have been received, inspected, and confirmed to meet our return conditions.

Important: By placing an order with Central Nail & Beauty Supply, you acknowledge that you have reviewed our product information and agree to our return and exchange terms, subject to your rights under applicable consumer protection laws.

Incorrect, Damaged or Defective Products

At Central Nail & Beauty Supply, we take great care in selecting, inspecting, and packaging our products to ensure they arrive in excellent condition.

However, occasional packing errors, shipping damage, or manufacturing defects may occur. If you receive an incorrect, damaged, or defective product, we sincerely apologize for the inconvenience and will work with you to resolve the issue.

How to Submit a Claim

Please contact our customer service team within 10 days of receiving your order so we can investigate the issue promptly.

You can submit your request through:

Email: centralnailbeautysupply@yahoo.com
Live Chat: Available on our website

Please include the following information:

Your order number.
Your full name.
The name of the affected product.
A detailed description of the issue or defect.
Clear photographs/videos showing the product, the issue, and its original packaging.

Additional photographs or information may be requested to help us assess your claim.

Claim Review & Resolution

Once we receive your request and supporting documentation, our customer service team will review the information and determine the appropriate resolution.

Please allow up to 10 business days for the claim review process.

If your claim is approved, we will arrange an appropriate resolution, which may include:

A replacement of the incorrect or defective product.
A refund to your original payment method.
Another suitable resolution agreed upon with you.

The resolution will depend on the circumstances of the claim and applicable consumer protection laws.

💬 Need Help?

We want you to shop with confidence at Central Nail & Beauty Supply.

If you have questions about product compatibility, colours, finishes, professional-use requirements, or our return policy, please contact us before placing your order.

📧 Email: centralnailbeautysupply@yahoo.com

📞 Call: +1(416) 630-4230

🕒 Customer Support Hours: Monday to Friday, 11:00 AM – 5:00 PM (EST)

Central Nail & Beauty Supply reserves the right to review return and exchange requests in accordance with this policy. Nothing in this policy limits or excludes any rights or remedies available to customers under applicable consumer protection laws.